Refund policy

Effective Date: May 2025
Last Updated: June 2025

At SaharaKart, we want you to love what you order! If something isn’t right, we’re here to make it right — within fair and transparent guidelines.

📦 1. Return Eligibility

  • You may request a return within 7 days of receiving your order if:
  • The item is damaged, defective, or the wrong product was delivered
  • The product is unused, in its original packaging, and includes all accessories
  • The request is submitted with clear photo/video proof

❗ Note: Due to our international dropshipping model, physical returns are generally not required. Our suppliers handle replacements or refunds based on your submitted proof.

❌ 2. Non-Returnable Items

The following cannot be returned or refunded:

  • Opened cosmetics, makeup tools, and personal-use items (for hygiene reasons)
  • Custom or personalized items
  • Hazardous materials (liquids, sprays, etc.)
  • Sale or clearance items
  • Gift cards

🔁 3. Exchanges

To exchange an item:

  • Contact us at info@saharakart.online
  • Include your order number, issue, and photos
  • If eligible, we’ll issue a replacement (no need to return the original)

💰 4. Refunds

If your return is approved:

  • Refunds are issued to your original payment method (PayTabs / Credit Card)
  • Refunds are processed within 10–15 business days
  • For COD orders, see special terms below

If no refund appears after 15 business days, contact us at info@saharakart.online

🚚 5. Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) across Saudi Arabia with an additional service fee of SAR 22.5.

📌 COD Terms:

  • The SAR 22.5 COD fee is non-refundable
  • In case of return or cancellation after shipment, only the product cost is refunded, not the COD fee
  • Refused or undelivered COD orders may lead to a temporary suspension of COD option for that customer

🤝 Returns for COD Orders:

  • Only exchange or store credit is provided for eligible COD orders (no cash refund)
  • Proof of defect or wrong item is required

📩 6. How to Request a Return or Refund

Email us at: info@saharakart.online

Please include:

  • Your Order Number
  • Clear photos/videos of the item

  • A brief description of the issue

🌍 7. European Union Cooling-Off Period (if applicable)

For EU customers: you have the right to return orders within 14 days for any reason. The item must be unused, with original packaging and proof of purchase.

🔐 8. Contact Us

For any return, refund, or order issue:
📧 Email: info@saharakart.online